Returns & Exchanges

At PurpleAir, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return window for all unused items in their original packaging. Whether you need a different size or a full refund, our team is dedicated to making your exchange process as smooth as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original box and attach the prepaid shipping label provided via email to the outside of the package.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we will notify you once our warehouse receives and inspects your return.

• 4.
  Receive Your Refund

  Once approved, your refund will be processed to your original payment method within 5-7 business days, or your exchange will be shipped out immediately.