Frequently Asked Questions
Everything you need to know about shopping with PurpleAir.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, PurpleAir ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also track your status directly on our website by visiting the 'Order History' section in your account.
Are your products covered by a warranty?
Most of our products come with a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.